Shipping policy

We aim to process and dispatch your order as quickly as possible. Please find our current delivery information below.

Order Processing

Orders are usually processed and dispatched within 1–2 working days after payment has been received.

Orders are not normally processed or dispatched on weekends or UK public holidays.

During particularly busy periods, including Christmas and seasonal promotions, processing times may take a little longer. If there is an unexpected delay with your order, we will contact you where appropriate.

Once your order has been dispatched, you will receive a confirmation email with tracking information where tracking is available.

UK Delivery

We currently deliver to addresses within the United Kingdom.

Our standard delivery options are:

Delivery Method	Cost
Royal Mail Standard	£4.95
Royal Mail Express	£6.95

Delivery options available for your order will be shown at checkout.

Delivery times are estimates provided by the delivery carrier and are not guaranteed. Once an order has been handed to the delivery carrier, delivery times may be affected by circumstances outside our control.

Free Standard Delivery

We offer free standard delivery on orders over £75.

Free delivery applies to standard delivery only. It does not apply to Express delivery.

The qualifying order value is calculated after any applicable discounts and before delivery charges.

Delivery Delays

While we do our best to ensure your order arrives within the estimated delivery timeframe, delivery dates and times are controlled by the delivery carrier and cannot always be guaranteed.

Delays may occur due to circumstances such as severe weather, high seasonal demand, operational disruption or other events outside our reasonable control.

If your order appears to be significantly delayed or is considered lost, please contact us at hello@cotswoldfinesse.co.uk and we will assist you in contacting the delivery carrier and resolving the issue.

Incorrect or Incomplete Delivery Information

Please make sure that your delivery address and contact details are correct before completing your order.

If an order is returned to us because an incorrect or incomplete delivery address was provided, we may contact you to arrange redelivery. Additional delivery charges may apply.

If you notice an error in your delivery address shortly after placing your order, please contact us at hello@cotswoldfinesse.co.uk as soon as possible. We cannot guarantee that we will be able to amend an order once it has entered the dispatch process.

Damaged Parcels

Please inspect your parcel when it arrives.

If your order or any item inside it arrives damaged, please contact us at hello@cotswoldfinesse.co.uk as soon as possible.

Where possible, please provide photographs of the damaged item and the packaging, including any visible damage to the outer parcel. This will help us assess the issue and resolve it as quickly as possible.

Missing or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact us at hello@cotswoldfinesse.co.uk.

We will review the tracking information where available and assist with the delivery carrier’s investigation where necessary.

International Delivery

We currently offer delivery within the United Kingdom only.

If we introduce international delivery in the future, the relevant destinations, delivery charges, estimated delivery times, taxes and any applicable customs charges will be displayed at checkout.